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Fanatical
Customer Service...
Moving is a very stressful thing to do. In fact, relocation is the
third most stressful thing that you can do. There are 7 critical
points of communications that we strive to complete to insure a
great moving experience. Our moving people are trained to be considerate
and helpful.
Protecting Your Home...
We are careful to protect your home and your household goods with
floor coverings, door-jam pads, banister covers, furniture pads
and shrink wrap (when needed) to insure that your home, goods and
furniture are not damaged. We write complete inventories on inter-state
and intra-state moves (at no additional charge) and will write them
on local moves if requested. Inventories reduce loss during a relocation.
The Importance of Good Dispatch...
The background preparation for your move is very important. We insure
that your relocation service is carefully planned and orchestrated
so that good move teams are assembled to the characteristics of
your move. We don’t make all rookie teams and we won't put someone
into your home that we wouldn't put into our own mother's home.
Moving Service Approval...
Our survey process is our biggest point of pride. Through Mayflowers
Customer Service Survey Process, our customers have recognized us
as:
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Best In Class...
We are the very best moving agent in our size class, anywhere
in the Mayflower Transit system. |
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Circle of Excellence...
We are an achiever in the Mayflower Circle of Excellence Program
which measures customer service scores, operational efficiency
and two measures of claims experience. |
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Customer Choice...
We are most proud to say that out of the more than 400 Mayflower
Agents across the Country, we are one of only 13 agencies that
meet or exceed all Mayflower Standards of Performance while
obtaining better than 80% customer “willingness to recommend”
ratings. |
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